Work flow and Process Mapping |
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An Introduction to Process Mapping and Workflow planning
Knowing what needs to be done, where it comes from, where it goes to, who does it and by when are integral to our everyday work, but too often these procedures are documented in methods that do not allow ready reference or a clear view of the bigger picture. They may also fail to clearly identify the interactions, cross referenced information at each step or the crossover point between departments.
Course Abstract:
Techniques and tools for
efficiently and effectively defining/capturing workflows. Assessing
current workflows and optimising them, defining processes; the tasks,
people and actions involved and ‘mapping’ the outcome. The course
covers…
- Hierarchies
- Workflow to Process
- Defining Process
- Process Mapping (current and desired states)
- Information/data sources required
- The RACI methodology
- Measuring process performance
- Benefits of Process mapping
Roles and Responsibilities
Competencies
- Exercises in process mapping
Target Audience:
Senior Managers, Line Managers, Quality and Compliance Managers from industry, service and public sectors.
Course Outcomes:
Capturing/designing
workflows; an appreciation of the power of process mapping, how to
evaluate and improve current processes, aligning processes to required
performance outcomes, experience in applying process mapping;
understanding what is needed to make a process work.
Duration: 1 Day Guide price: £350
For the next course date and venue call 01343 821438 or email
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