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Things go wrong.  That’s life; but there should be no excuse for repeat problems and some things, should they go wrong have such dire consequences that we really must make every effort to combat failure (or have contingency plans in place) before it happens. How?..

Course Abstract:

The problem with problems; the way we think, how to be objective, cause and effect, tools methods and exercises in the application of techniques including…

  • Defining problems
  • Gathering data
  • The right team
  • Brainstorming
  • Why Analysis
  • Cause and Effect
  • Bringing it together with RCA
  • Identifying useful outcomes
  • Actions arising from outcomes


Target Audience:
Senior Managers, Line Managers, Incident investigation teams, Quality, Health & Safety and key improvement personnel from industry, service and public sectors.

Course Outcomes:
An appreciation and experience in the application and facilitation of objective incident/problem solving methods.

Duration:    1 Day

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