Knowing what needs to be done, where it comes from, where it goes to, who does it and by when are integral to our everyday work, but too often these procedures are documented in methods that do not allow ready reference or a clear view of the bigger picture.  They may also fail to clearly identify the interactions, cross referenced information at each step or the crossover point between departments.

Course Abstract:
Techniques and tools for efficiently and effectively defining/capturing workflows.  Assessing current workflows and optimising them, defining processes; the tasks, people and actions involved and ‘mapping’ the outcome.  The course covers…


Workflow to Process

Defining Process

Process Mapping (current and desired states)

Information/data sources required

The RACI methodology

Measuring process performance 

Benefits of Process mapping

  • Roles and Responsibilities
  • Competencies

Exercises in process mapping

Target Audience:
Senior Managers, Line Managers, Quality and Compliance Managers from industry, service and public sectors.

Course Outcomes:
Capturing/designing workflows; an appreciation of the power of process mapping, how to evaluate and improve current processes, aligning processes to required performance outcomes, experience in applying process mapping; understanding what is needed to make a process work.

Duration:    1 Day

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